FAQ

I can't log in

If your browser is using “Safari version 15.3 or earlier,” the Shikigaku Cloud may not work properly. Please update to the latest version before use.
In addition, Chrome Mobile 95 or earlier for Android is no longer available. Please update to the latest version.

◆If your login ID is “You have registered an account with a valid e-mail address."
There is a possibility that your e-mail address has not been authenticated.

Please check if you have received the following
Subject: “【識学クラウド】アカウント発行のお知らせ"
or　 “【識学】識学クラウド ご利用開始のご案内※ご利用開始前に必ずご一読ください※”

If you have received the email, please click the URL in the email to authenticate and change your password.
If not, please contact us at the following address.

◆If your login ID is “If you do not have an e-mail address and have registered an account using an ID (number)
Those who registered an account with a dummy address before mid-August 2024 are included.

There is a possibility of a malfunction.
Please contact us at the following address.

［Contact]
Shigaku Service Office, Inc.
TEL: 03-6821-7488
Mail: service@shikigaku.com
(Business hours: Weekdays 9:00-17:30 *Except New Year holidays and national holidays)